About Our Team
Bruce C. Hraba, President
Bruce Hraba began his Hotel career over 50 years ago, immediately following his graduation from college. He spent 14 successful years in various managerial positions with the young Hyatt Hotels Corporation. Bruce was one of the original group of managers responsible for the dynamic growth and development of this hospitality leader. He was later recruited by West Coast based Amfac Hotel Corporation in 1981, serving as its President from 1983 to 1987. Bruce brings a wealth of knowledge and experience in the field of hotel development, finance, ownership, management and marketing to Waterford Hotels & Inns, which he and his wife started in 1985.
Patricia E. Hraba, Vice President
Patricia Hraba co-founded Waterford Hotels and Inns in 1985 with her husband. She serves as Vice President-Emeritus, overseeing finance, accounting, service training, etiquette and protocol, and administrative services. As a partner in Waterford Hotels and Inns, Inc., she has been involved in the management of several award-winning hotels on the West Coast, and has served as a general partner and owner in several properties.
Kristen Hraba Phillips, Operations/Financial
Kristen Hraba Phillips was introduced to the hotel industry at an early age and has continued to build upon this foundation in her 25 years working in the industry. Prior to joining Waterford Hotels and Inns, her experience included operational responsibilities with Hyatt Hotels and Resorts and Westin Hotels, as well as hotel consulting with PKF Consulting (now CBRE). Kristen’s current areas of responsibility include financials, accounting, budgets, forecasting, human resources and hotel operations.
Michael J. Hraba, Operations / F&B / Project Manager / Sales & Marketing
Following family tradition, with more than 20 years of industry experience, Michael joined Waterford Hotels and Inns in 2005. His experience with both independent and boutique hotels has provided him with extensive operational and management experience. At Waterford, Michael specializes in project management, food and beverage & rooms operation, and real world and digital marketing. Michael has in-depth knowledge of the rapidly expanding impact of technology on the hotel business, and has become a leader in this area. His goal is to help our clients develop a community involved, ethical, and sustainable brand that will secure their niche, driving revenues, within the hotel market.
Mary MacLeod, Controller
Mary MacLeod has been involved in accounting, reporting and financial management for over 35 years with experience in hotel and restaurant, real estate and banking industries. Her responsibilities have included accounting systems, auditing, budgeting and financial reporting.
Steven J. Steinhart, Sales Associate
Steven J. Steinhart, C.H.S.E., C.H.M.E., is recognized as one of America’s leading sales consultants. Since its inception, Steinhart & Associates has assisted over 3,000 hotels, convention and visitors bureaus, hotel management companies, trade associations, restaurants and hospitals.
Barbara Pressman, Hospitality Leadership Coaching & Consulting
Barbara helps top managers reconnect with their passion for hospitality and customer service, by developing a path of discovery, connection and choice for positive customer engagement.
D. Mark Brosche, Finance Associate
Mark Brosche has successfully financed, managed and owned lodging properties in California and throughout the U.S. for over 30 years. From 1973 through 1980, Mr. Brosche was employed in management with Hyatt Hotels and in corporate and commercial real estate finance with Bank of America.
Kentyn Reynolds, Website Design/Maintenance, SEO, Media Production
Currently, Kentyn is CEO/CTO of Connected Hospitality and guides the web design, revenue management, search engine marketing and digital marketing strategy for hotels in the US, Canada, and the Caribbean.