Barbara Pressman, Hospitality Leadership Coaching & Consulting
Barbara helps top managers reconnect with their passion for hospitality and customer service, by developing a path of discovery, connection and choice for positive customer engagement.
Starting as a hotel switchboard operator in Vancouver Canada, Barbara has worked in many departments as she honed her skills to be a General Manager, a position she had held for 20 plus years.
Barbara’s extensive hotel experience and continued education and development have given her the ability to quickly assess and offer mutually beneficial solutions to her clients. She has proven results in developing teams that can deliver an extraordinary customer experience, which translates directly to the profitability of an organization, and are sustainable over time.
Barbara is highly skilled in her ability to help top managers and owners develop the capacity required for in-person customer contact. They learn to recognize the next strategic steps needed to build a strong foundation, effective systems and uncover the business culture, which can translate into a successful transparent business strategy.